From understanding the significance of conversion rates in revenue funnel management to dissecting why one-third of new patient callers fail to book appointments, we explore the root causes and solutions from the crucial topic of conversion rates.
Learn how to identify talented individuals for phone communication roles, optimize training strategies, and implement actionable steps to enhance conversion rates and reduce missed call percentages, ultimately fostering a culture of excellence and continuous improvement in your practice.
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Time stamps
- 00:03:20 – The average dental practice books 1/3rd of new patient callers into new patient appointments. Why is that?
- 00:11:07 – Do most practices know what their conversion rate is?
- 00:14:37 – How can I improve my conversion rate and missed call percentage?
- 00:18:21 – Are some better at the phone than others? If so, who are they, and how do I find them?
- 00:21:25 – What are the common training mistakes?
- 00:24:32 – I want to learn more about call tracking. Where can I start?
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